The Travel Hammock shop our site
Home      Customer Service     FAQ
Shopping Cart
Join Our Email List  
Hammocks and Accessoriesshelters and taprsTavel and Sleep
Customer Service Frequently Asked Questions
Frequently Asked Questions

What comes with the hammock?

Our hammocks come with everything you need to immediately begin enjoying your purchase.  Each hammock comes with a hammock hanging kit included and every hammock is equipped with a S-hook at each end.  The hammock hanging kit contains to 20’ pieces of pre-knotted 5mm rope for quick, easy and convenient set-up.

What is the difference between a single and a double hammock?

  • Single hammocks are 10’6” x  5’ and hold 400lbs – weight 16 oz
  • Double hammocks are 10’6” x 6’6” and hold 400lbs – weight 20 oz
  • Both are made with parachute nylon silk for breathable durability

What is the warranty on the hammocks?

All of our hammocks come with a warranty at the time of purchase.  Our parachute nylon hammocks carry a 10 year warranty against manufacturer defects, and our ultra light hammocks come with a 2 year warranty

Is the hammocks water proof and breathable

Our hammocks are anti-mildew and water resistant; you'll be able to shake off most small amounts of water such as a light rain.  Our A.T. Hybrid™ hammock is a water proof hammock, which can also be used as a bivy sack, lean-to, emergency shelter and much more. 

Yes, all our hammocks are breathable.

How do I set up my hammock?

For maximum comfort lying down, the trees/posts should ideally be at least 10-15 feet apart.  Use the hammock hanging kit to loop around tree and insert the S-hooks at desired knot at the end of each rope.   If you have a shorter distance but still want to hang the hammock, you can consider hanging each end up higher and you can then sit in the hammock like chair-swing. 

What other accessories can I use with my hammock?

  • Funky Forest Tarp™ - this versatile all-purpose rip-stop polyester tarp can be used over your hammock for protection from rain or sun.
  • Extra hammock hanging kits
  • Tear-Aid
  • Nite Ize rope tighteners

What about bugs and mosquitoes?

Our Skeeter Beeter™ and Skeeter Beeter Pro™ hammocks keep the bugs out with its no-see-ums fine mesh mosquito netting attached to the hammock.  With a double sided zipper that allows for easy entry/exit, you can rest without the pests.

What is the difference between parachute nylon hammocks and ultralight hammocks?

  • Parachute nylon hammocks are constructed with parachute nylon silk - hold 400lbs
  • Ultralight hammocks are constructed with polyester taffeta - hold 250lbs

WARRANTY/RETURNS
The Travel Hammock warrants their product(s) to be in good condition and free from defects in material and workmanship for a period of no less than 2 years from the original date of purchase. All warranty issues are eligible for exchange. Their will be no credits or refunds. You may return any unused The Travel Hammock product(s) within 10 days of delivery for a full refund. We will not accept anything we receive after this allotted time. The Travel Hammock will only pay the return shipping costs if the return is a result of our error (you receive an incorrect or defective product). You will be contacted when we receive the returned product.

IMPORTANT: A copy of your sales receipt must be included with any Warranty or Return